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Shopping procedures 
Local Customers
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About Pre-order
- Pre-order items will be arrived within 2-3-week times. Please take notice on our detail information of each product before making purchase. What it must be clarify is a pre-order or in stocks. To avoid it's getting out of stock issue, please settle the payment within 2 days after place an order. We will arrange the reservation for our customers as soon as possible.
- We will inform customers by email once the pre-order has been arrived at HK. Customers may consider to get the products by Face Trade at Mongkok MTR or by mailing services. (Face trade services: Wednesday / Thursday, 630-800PM )
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Pre-order items may be out of stock occasional. If there is out of stock unfortunately, we must refund the payment to customers.
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About Stocks
- Items stated as in stocks mean items arrived, please settle payment within 2 days. We will make the delivery in next day after we received the payment.
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Shopping Method
- Press "BUY IT NOW" button after choose the favor products. Systems will requests buyer fill in some personal information. e.g. address, telephone, etc.
- Please also apply as a member in order to get the latest news from our company.
- We will lead customers how to finish purchase procedure when customers start to create an order from our company.
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We accept the payment method are PAYPAL, VISA, or HSBC Banking transaction. Please have a reference as below part for more details.
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Oversea Customers
- Please take notice on the information of each product's before making purchase.What it must be clarifying is a pre-order or in stocks.
(Exchange/ return is not available for Overseas buyer)
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About Pre-order
- Pre-order items will be arrived within 3 week times. We will arrange the reservation immediately once we confirm to received an order.
- We will inform customers by email before we prepare to shipping.
- Pre-order items may be out of stock occasional. If there is out of stock unfortunately, we will refund the payment to customers
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About refund case for Oversea customer
- Take notice 1. Overseas customer is required to pay the extra 5% handling charge if the payment method is PAYPAL or VISA. In the cast that is out of stock, we will refund the product's EXACT price not add up 5% handling charge to refund. For example, customer paid $100+5%=$105, we will only refund $100. We will not bear customers' handling charge as that is issued by PAYPAL OR Bank. In here, we reaffirm this 5% handling charge is charged by Paypal but not our company. If the customer doesn't willing to pay for this handling charge, HSBC Banking transaction is welcome.
- Take notice 2. Oversea customer settle the payment by HSBC BANK in HK, we will refund back by by HSBC BANK in HK. In case the product is out out of stocks. 5% of Paypal handling charge is not acceptable.
- Customer may choose the refund by exchange to bonus point for next time purchase.
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About Stocks
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Items stated as in stocks mean items arrived, please settle payment within 2 days. We will make the delivery in next day after we received the payment.
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Shopping Method
- Press "BUY IT NOW" button after choose the favor products. Systems will requests buyer fill in some personal information. e.g. address, telephone, etc.
- Please also apply as a member in order to get the latest news from our company. .
- We will lead customers how to finish purchase procedure when customers start to create an order from our company
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We accept the payment method are PAYPAL, VISA, or HSBC Banking transaction. Please have a reference as below part for more details.
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SHOPPING GUIDE
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- Choose products whatever you like.
- Add to Cart after choose.
- Press Checkout (Whatever how many pcs)
- Please log in as our member at this moment if you still haven't apply to be our member.
- It will show up a page of shipping method with customers address. Please check and confirm again if the address is correct or not.
- At the lower side at the same page, there will showing few method of shipment for customer choose.
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When we confirm customer payment. System will send an email to customer to notify the "Current Status".
- Pre-order items-- will be display as Pre-order items awaiting
- In Stocks items-- will be display as Hanling in processing or In Delivery
- Local customers selected settle payment by local bank transaction but didn't paid it for over 3 day, order will display as Canaceled Order
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Postal fees or Register Mail Charges $15
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Local delivery services -- It means courier services (arrange the best way) )$20
- Local delivery services only suitable for commercial address. In the case of the applied address is a residence address or faraway district, e.g. New Territories Sheung Shui, Yuen Long, Tin Shui Wai, Lantau Island or Outlying Islands. Due to the limitation of the courier's services will cause to be dispatched delay. We will change to registered mail without notification in order to process the shipping as soon as possible..
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Payment Method
¡½ Bank/ Money Transfer
¡½ Paypal (Credit card)
¡½ Visa or Master Credit Card
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ATM SERVICES
HSBC
BANK OF CHINA
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PAYPAL
ohmanytks@yahoo.com.hk
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VISA/ MASTER 5% SERVICES CHARGE
Our check out process meets industry standards for transmitting sensitive information. We force our servers to talk with your browser in 128bit SSL encrypted mode for sensitive information. By never storing your credit card information on our servers. Your credit card information will sent directly that the bank approve department.
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PayDollar payment service now supports Verified By VISA, MasterCard SecureCode that you will further authorize the payment with your registered password for added security protection.
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To be care before Purchase
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Please pay attention on the information of each product's detail before making purchase. What it must be clarified is a pre-order or in stock status. For example, size or color. description. If there have any questions regarding the details of it, please do not hesitate to contact us. (About a defected refund case. Please refer as below.)
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No matter customers selected face trade or a delivery service, the order will be cancelling without notification if the payment doesn't settle within 2 days. Furthermore, it will not be allowed to ATM transfer for the order in next time purchase. (Only PayPal or Visa is allowed.)
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Due to the different color setting of each monitor, the color would not as same as the actual products. Please kindly consider it before making purchase.
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Please agree follow points before any purchase ^_^
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Out of Stocks for Pre-order products
- Pre-order items may be out of stock occasional. If there is out of stock unfortunately, we will according to the trasnfer payment sequence for delivery. For the late customers maybe have the chance unable to get the products, we must refund the payment to them.^^
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Face trade time and location
- Wednesday, Thursday 5:30-7:30pm MongKokg MTR station (Payment must be settle before face trade)
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Mail Delivery
- Monday to Friday Morning, (Saturday,Sunday and Public Holiday will not have mail delivery) Email or Question reply will have a short delay as well.
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Mail Checking
- After received our delivery date confirmation, customers may login to their account to check the latest tracking number of the parcel.
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Delivery Time
- The mail delviery sequence is according to the Payment transaction time but not accirding to the buying time. The earlier Payment transaction time, the higher priority for receive products. ^^
- If Payment transaction time in Friday, Saturday, Sunday or Public Holiday, products will delivery out in next working day.
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Local Courier Services
- Local Courier Services fees: $20 each time no matter how many pieces. The address must be in Commercial address.
- Local Courier Services is depended on the courier company, we cannot 100% ensure the arrived time. If any delivery delay customer can email us.
- Please consider above points before selected local courier services.
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§é¦©Àu´f
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Our web site discount offer is according to our electrical complimentary/ bouns plan.
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About our complimentary's terms and conditions are listed, please refer to the terms to use.
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Cash Bouns Discount
Every purchase in whenhop having a cash bouns. ^^
- Every purchase of $1= 1 point of bouns. (1 point of bouns = $0.01 cash discount)
- For example every order $1000= $10 cash bouns
This 1000=$10 can enjoy a cash discount deduct in next time purchase
Terms of Use:
Cash Bouns unable use for accessories or discounted items
Customer must have at least over 500 cash bouns for using this Cash Bouns Discount
Minimum purchase amount must be over $200 for using this Cash Bouns Discount
Cash Bouns unable use for discount products or discounted customers
Whenshop Fashion reserve the right to arbitrate the final decision.
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We have try our best to ensure stocks products available, but for some special case, there may be some products is still out of stocks, we will follow below instruction to slove:
- To confer replacement with other products
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Replace the same products from other suppliers
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If both is unable, we will refund the full payment
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Defected Products Definition and Replacement Services
Defected Products Definition
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Defected products definition: missed button, damaged, large area dirty, parts fall off, etc
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We must check every products detailed before it shipped out. But unavoidable there may still have some missing mistake, hope our value customers don't mind that. ^_^
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About the Color Difference
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There must have some little color difference because of difference computer setting and monitor. Color must be according to the products, please don't argue about it. (If there have any question about the color or products, please kindly email us before purchase. No refund or exchange request is allowed due to color problem. Every photo is taking based on the real products, customers please consider the chance of a little bit color difference) Every purchase implies customer agree this chance of a little bit color differnce. We do hope we can have a happy trading between us. Thank you ^^
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Exchange Services
We have a Satisfied Guarantee, if you have any unsatisfied of our products (the problem lised above), there have 3 days exchange services. Please kindly study our exchange conditions:
- Exchange products must be exhange by face trade (please follow our face trade time and location)
- Wrong Delivery: Please email us to discuss within 3 days.
- Defected products: Please email us to discuss within 3 days.
- Wrong Color:- Eg. If order products is white color (Products name stated as White color), but we delivery a black color.
- Wrong Size:- Eg.If customers received a product's size is difference over 2cm or 1 inch
- Please email us for exchange services request within 3 days.
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Face Trade Exchange
- The reason for face trade to exchange because of a fair condition to exchange, it can avoid any unneeded argue.
- Exchange, Refund must be requested by email in the first week face trade day. For example, a exchange request in monday, after our confirm, the exhcnage must be finished in the same week of Thurday or Friday.
- Buyer can get back their money or producst as soon as possible.
- Seller can slove the products problem as soon as possible.
- Once purchase implies customers agree the above terms.
- Customers unaccepted face trade exchange services or unable to finished the exchange in the first week, we will not offer this exchange services.
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Whenshop Fashion reserve the right to arbitrate the final decision for exchange. We will not accept this exhcnage products request by following condition:
- Overseas Order.
- Size exchange: Size exchange is not allowed, please refer to each products size description.
- Color difference: Difference computer and monitor must have color difference. Every purchase implies customer agree this chance of a little bit color differnce. No refund or exchange request is allowed due to color problem.
- Unaccepted Face trade exchange services, or unable to finished the face trade exchange within the first week of Thursday and Friday.
- Products delivery over 3 days
- Products is already used, washed or label is cut or removed.
- Products is being dirtied or dirtied by food
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Products disappered in delivery??
- We do use register mail or local courier services instead of surface mail. If any mail missing we will use same valued products delivery again.
- For the re-delivery, we will charge back part of register fees or handling charge upon HK post request.
 webmaster@whenshopfashion.com
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